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Service Desk Analyst

Charles Simon Associates are currently looing for a Service Desk Analyst on an initial 3 month contract basis for our prestigious market leader based in Stoke on Trent.

 

This role is inside IR35

 

Interviews are taking place ASAP.

 

You must be based within a commutable distance to Stoke as this role is onsite twice a week

 

Location: Stoke on Trent
Day Rate: up to £150 Per Day

 

Skills/Requirements for the Service Desk Analyst:

  • Previous experience within a Service Desk is vital within this role 
  • Excellent troubleshooting and problem solving skills
  • Extensive Active Directory 
  • Strong O365 experience 
  • Ticket management experience including good time management
  • Hardware support including Laptop & PC building 
  • Any experience of supporting MS Exchange is highly desirable
  • Experience of working within an ITIL environment is highly desirable

 

Start date is ASAP for the Service Desk Analyst 

 

The Service Desk Analyst will be responsible for:

  • Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
  • Being the first point of contact on the Service Desk.
  • New Starters and Leavers administration from the technical perspective 
  • Working to and within already agreed SLA’s and KPI’s 
  • Providing Application Support when needed 
  • Providing high levels of 1st call fix where possible
  • Reporting faults and maintaining logs on desktop and laptop numbers within the business

 

Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst 


Location: | Salary: | Job type: | Posted: 07/01/2026

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